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Frequently Asked Questions
General Questions
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Troubleshoot issues
Known issues
Authentication issue after iOS 8 upgrade
Issues accessing Hulu and ABC
Internet speed issues
Why is my internet speed slow?
Testing your internet speed with Hotspot Shield
Connection issues
Known blocked countries
Troubleshooting connection on Windows
Troubleshooting connection on Mac DMG
Troubleshooting connection on Mac App
Troubleshooting connection on Android
Troubleshooting connection on iOS
Installation issues
List of unsupported devices
Windows: invalid op code error
Android: error code 7 or 42
Android: installing from APK file
Payments & Subscriptions
Purchase and activate Premium subscription
How do I purchase a VPN360 subscription?
Issues with Premium subscriptions
How do I restore my premium access?
Manage your subscription
How do I cancel auto-renewal of my premium subscription?
How does Automatic Renewal on Premium work?