How can I troubleshoot access issues on my iOS device using VPN360?

Before we troubleshoot, let's make sure the following is checked:

• You are signed in to your Premium account

• VPN 360 is connected and the VPN icon appears on the top of the status bar

• Location Services on your device are turned OFF. To turn off location services on your iOS device:

• Tap Settings > Privacy > Location Services

• Either turn off all Location Services using the Location Services slider or use the individual sliders for each location-aware app or item on your device.

• To disable Location Services for all websites, turn off Location Services for the Safari app.

To troubleshoot:

1. Disconnect VPN 360. 

2. Clear cookies and cache 

3. Connect VPN 360

4. Select the appropriate Virtual Location that would give you access to the content